Welcome to the new option of an On-line Appointment Booking Service, designed to assist patients with booking appointments whether ‘on-the-day’ or for ‘future’ appointments. By using this service you will help to free up the telephone lines so making it easier for those who do not have use of the internet.

Appointments will continue to be released each weekday morning at 8:30 and will be accessible for everyone whether booking by telephone, on-line or in person at the surgery.

·         Initially this on-line service will be for Doctor appointments only.

·         A maximum of 3 pre-bookable appointments up to 6 weeks in advance may be booked on-line.

·         Patients will only have access to their own information.

Registration

In order to access the On-line Appointment Booking Service, you will need to register. Each family member must be registered separately even if using the same e-mail address. If you change your e-mail address you must re-register with the service. Patients can de-register from the service at any time.

The practice can disable access to the service for any patient who is deemed to be using the service inappropriately

To register for access to the On-line Appointment Booking Service:

Step 1 - Instruct the practice regarding your intention to use the service. You can do this either via the web-site, in person or e-mail:
wallingford.practice@gp-k84037.nhs.uk.

Step 2 - You will receive an e-mail/document from the practice with the necessary account details and instructions to register.

Step 3 – Follow the instructions to the appropriate link to register (myvisiononline.co.uk), the link can also be found on the practice web-site; this is the only way you can register and activate your on-line account. You must do this separately for each family member.

When booking appointments

·         Please refer to the location chart on the practice website for doctor availability

·         Remember to add a brief but accurate and informative message

·         Appointments can be cancelled on-line by following the instructions

·         Only use your account for your appointments

·         If you have a Minor Illness call the surgery and book in with a Nurse Specialist for an on the day appointment

We are all aware of how busy the receptionists are at the beginning of the day when the appointments become available. If you have a problem with booking on-line, please DO NOT ask for help during the morning rush hour - instead use the telephone call to book in the usual way. Call the practice later in the day for on-line queries/help.

As a final note: please be patient in receiving your registration details. We have near to 16,000 patients registered which will have an effect on how fast we’re able to turn around the registration process but we guarantee we will mail back your details as soon as we possibly can.

Yours sincerely

Wallingford Medical Practice