Welcome to the new
option of an On-line Appointment Booking Service, designed to assist
patients with booking appointments whether ‘on-the-day’ or for
‘future’ appointments. By using this service you will help to free
up the telephone lines so making it easier for those who do not have
use of the internet.
Appointments will continue to be released each weekday morning at
will be accessible for everyone whether booking by telephone,
on-line or in person at the surgery.
on-line service will be for
Doctor appointments only.
A maximum of
appointments up to 6 weeks in advance may be booked on-line.
Patients will only
have access to their own information.
In order to access
the On-line Appointment Booking Service, you will need to register.
Each family member must be registered separately even if using the
same e-mail address. If you change your e-mail address you must
re-register with the service. Patients can de-register from the
service at any time.
The practice can disable access to the service for any patient who
is deemed to be using the service inappropriately
To register for access to the On-line Appointment Booking Service:
- Instruct the practice regarding your intention to use the service.
You can do this either via the web-site, in person or e-mail:
- You will receive an e-mail/document from the practice with the
necessary account details and instructions to register.
– Follow the instructions to the appropriate link to register (myvisiononline.co.uk),
the link can also be found on the practice web-site; this is the
only way you can register and activate your on-line account. You
must do this separately for each family member.
When booking appointments
Please refer to
the location chart on the practice website for doctor availability
Remember to add a
brief but accurate and informative message
be cancelled on-line by following the instructions
Only use your account for your appointments
If you have a
Minor Illness call the surgery and book in with a Nurse
Specialist for an on the day appointment
We are all aware of how busy the receptionists are at the beginning
of the day when the appointments become available.
If you have a problem with booking on-line, please DO NOT ask for
help during the morning rush hour - instead use the telephone call
to book in the usual way. Call the practice later in the day for
As a final note:
please be patient in receiving your registration details. We have
near to 16,000 patients registered which will have an effect on how
fast we’re able to turn around the registration process but we
guarantee we will mail back your details as soon as we possibly can.