Wallingford Medical Practice

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Order a Repeat Prescription

If you need regular medication and are stable on the medication, you will be issued with a repeat prescription. These can be ordered each month without an appointment with your doctor. Periodically, your doctor or the practice pharmacist or nurse will do a medication review.

Please try to avoid leaving prescription requests until the last minute and leave at least 2 working days for processing of your repeat medication request.

How to order your medication

For most people, it is easier and quicker to request repeat prescriptions via an online service. Simply log in and select your medication, which is then authorised and sent electronically to your pharmacy of choice, including online pharmacies. As your request goes directly to the surgery systems, it reduces the number of pieces of paper that can potentially get mislaid or overlooked. So we can turn around prescription requests faster.

You can choose to use Patient Access, which also allows you to register to view your medical record and book online appointments, or one of a number of other apps and websites that allow you to order a repeat prescription.

Not registered for Patient Access yet?

To request medication without the requirement to log on to Patient Access, you can request your medication with the medication request form.

Alternatively, you are able to order prescriptions via the NHS App, as well as access your COVID Vaccinations, Health Record and access Health Advice.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play
NHS App

Find out how to get started with the NHS App.

The NHS.uk website has useful information on how to order a repeat prescription.

Online requests

Patients can access the online ordering system via the link at the top of this page or via your chosen app. Please see the ‘Online Services‘ section of our website for details of how to register for Patient Access or choose from a number of other providers listed on the NHS website.

You can nominate a pharmacy for us to send your prescription to directly. You will be able to log on to your account to see the status of your request. Once the medication is ‘accepted’ you will know that the doctor has signed the prescription for you. If you have chosen to use Electronic Prescribing this will mean your prescription is ‘instantly’ available for your pharmacy to issue to you, although they will still require time to be able to dispense it for you.

Pharmacy requests

Some of the local pharmacies offer to order your repeat medications for you. The request comes from the pharmacy to the surgery and we then process the request in the normal way and then return the prescription to them.  

Please be aware that there can be a delay in the prescription request coming to us from the pharmacy that is outside of our control, and so it may take more than 2 working days for a prescription to return to them.  

Please also be aware that the pharmacy computer system is not directly linked to the Practice computer system and if you tell the pharmacist something, the message may not make come back to your doctor. It is always better to communicate directly with the practice if you wish to make any prescription changes.

By post

With each new prescription you will have a tear off slip to keep. This lists medication that you are able to have on repeat.

To make a repeat request, tick off the items you require on the tear off slip and either put it in the repeat prescription box at the dispensary window or send it by post to the surgery – marking the envelope “Repeat Request”.

Please indicate which pharmacy you would like your prescription to go to, as it will be sent electronically. There is now no need to come and get a physical prescription from the surgery.

In person

If you no longer have a tear off slip, during opening hours, Monday to Friday, you can visit the surgery and complete a prescription request slip at the dispensary window.  

Please put as much detail as possible on these slips, including a contact telephone number and address or date of birth and indicate which pharmacy you wish to collect the prescription from.

Telephone

We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.

Additional information

Dispensary

We have our own dispensary which dispenses to patients who live more than 1 mile from a chemist.

The dispensary is open Monday – Thursday 08:30-18:30 and 08:30-17:30 on a Friday.

Please note until further notice the Dispensary will not be open on Saturday mornings. We apologise for any inconvenience. 

We aim to dispense items whilst you wait, after seeing the doctor but occasionally some items may be unavailable and have to be ordered. These items will usually be available the following day.

For queries you can email the team on [email protected]

Why can you not dispense to all patients?

The Practice is only permitted by law to dispense to patients who live more than 1 mile from a pharmacy.

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out. 

Medication reviews

The number of repeats that you are allowed is decided by your doctor and will need to be re-authorised when the maximum is reached. You may be asked to talk to your doctor to enable further authorisation. If a review is needed then it may take more than 2 working days for your request to be processed.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again. Contraceptive pills require an annual review with the nurse or doctor which can be booked via reception.

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.