How do I make an appointment with the GP?
Please call the surgery on 01491 835577 and arrange a telephone call back or use eConsult to ask a question or tell a doctor about your symptoms. GP appointments will initially be on the telephone. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for examination, you will be invited to the surgery for an appointment. The receptionist may ask you some questions to check whether they or another member of the team is able to answer your query. You can also use eConsult if you wish to email your doctor or a member of the admin team, request a Fit Note or send photographs of a skin complaint.
During this time we have temporarily postponed online booking. This is because the online system cannot allow untimed telephone appointment bookings like we are currently running but we are working to see if we can start to offer this facility again. You can access Econsult via this website which allows you to bypass the telephone queue.
In the same way as before March 2020, we offer the majority of our appointments on the day. The eConsult facility gives another way of contacting the doctor which allows you to bypass the telephone queue. It is not possible to give an exact time of your call back from the doctor. This is because telephone calls can be of variable length and the flexibility allows us to manage to undertake many more calls than would be possible if a strict timed appointment was offered. We are also combining telephone appointments with seeing some patients face to face and these appointments can also result in delays to when we are able to make telephone calls. We recognise that some patients will have commitments that make it difficult to take calls at certain times, and will always try and accommodate requests to avoid certain time periods but cannot always do this. If we do not reach you on the first time of calling, we will try again once more.
Some appointments can be made in advance.
When all the appointments are taken for the day, you will be asked if your call is about an urgent matter that cannot wait until the next day. The duty doctor or advanced clinical practitioner will return your call and deal with your problem either over the telephone or by asking you to come to the surgery to be seen. This is the same system as we used before March 2020. If your problem can wait, then you will be asked to call back the next day to make an appointment or to complete an Econsult.
We are experiencing a dramatic increase in the number of contacts from patients currently, whilst we are also still delivering the COVID vaccination programme. We are grateful for your understanding at this time. At times when we are booking vaccination appointments, our phone lines are exceptionally busy. You are welcome to use Econsult via this website (during our normal opening hours) to avoid being held in a queue to speak with a receptionist. We have had reports that there have been problems with the phone system and we are working with our telephone company to try and understand the problem. If you are waiting but have NOT been told what number in the queue you are, having chosen OPTION TWO, then please hang up and redial.
Please note we are unable to book appointments at the front door, please call the surgery on 01491 835577 to book an appointment.
How do I make an appointment with the nurse?
Face to face appointments to see the nurse for smear tests, dressing changes, injections, blood pressure checks and blood tests. Chronic disease reviews for asthma, COPD, diabetes and cardiovascular disease are by invitation and on the telephone.
How can I order my prescriptions?
Where possible, we request that you make requests for prescriptions using Patient Access, the NHS app or another online service or complete our online request a repeat prescription form. If you cannot access our online services or use Patient Access then please call the surgery and speak with the Dispensary Team. Patients who use our dispensary will still be able to collect their prescriptions from the surgery.
Please bear in mind that all the local pharmacies are extremely busy. Please allow plenty of time for us to process your request AND for the pharmacy to dispense it to you.