Following your recent appointments at the Surgery we will ask you to fill in a short, anonymous survey to tell us about your experience. This is known as the Friends and Family Test, this was created by the NHS to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Do you have to respond to the question?
Your answer is voluntary. But if you do answer, your feedback will provide valuable information for the service to celebrate positive feedback and identify opportunities to make improvements.
Your answer will not be traced back to you, and your details will not be passed on to anyone. A friend or family member is welcome to answer the question if you’re unable to.
How will the results be used?
Service providers will collect the results and analyse them to see if any action is needed. The responses to the FFT question will be used to create an overall score that will be published on the NHS England website. The anonymous comments from service users are retained by the service and passed on to staff and managers.
Does the FFT replace the NHS complaints procedure or other forms of feedback?
To fill in the Survey please visit: https://forms.office.com/e/0citiKMrMm. All responses are anonymous.
For more information, please visit www.nhs.uk/friendsandfamily